SETTING THE STANDARD FOR OPTICAL: A GUIDE FOR OFFICE MANAGERS IN OPTOMETRY PRACTICES

Office Managers are responsible for setting the expectations for all office employees.  The optical staff is a unique situation because the patient experience is easily measured.  Good communication and clear goals will go a long way to improve patient satisfaction in this very important area of the practice. The emphasis is on the fact that if these numbers are strong, they indicate a high-quality interaction between the optician and the client. Here is a practical framework for se