IDOC Careers

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Do you want to build a career in a high–energy, fast–paced environment with other talented people? Do meaningful work with a management team that is committed to your success? Work for a Great Place to Work Certified™ organization? Bring your ambition to make a difference. We’ll bring the opportunities. See all available openings below. We look forward to connecting.

Hear from IDOC employees about working at IDOC

Current Openings

Practice Development Manager

Awarded Three Years in a Row

I’ve always been in search of a company with a thriving culture that values its employees and rewards them for the great work they do. IDOC has proven itself to be this kind of company...

Jelissa Brooks
Senior Specialist, Marketing Services

I started looking for a place that allowed me to continue my skills and advance my career without compromising time with my family and a great opportunity came along with IDOC...

Chris Palma
CRM Marketing Manager

Medical/Dental

Company-paid vision plan

PTO & paid holidays

Basic term life/AD&D

Short–term disability

Pre–tax flexible spending accounts

Health savings account

401(k) plan/Deferred comp plan

Employee Assistance Program

Current Openings

Practice Development Manager

Role Summary

The Practice Development Manager will expand the IDOC network through outreach to potential new independent optometric practices and work to close qualified leads through our robust marketing strategy as well as develop new leads through an expansive network of existing members and vendor support. The PDM will acquire, onboard, and provide ongoing service to members within a defined territory. Core responsibilities will entail meeting membership growth goals for current member engagement and achieving new member and services enrollment growth targets.

Responsibilities

Business Development
- Identify, pursue, and close Independent Optometric Practices (prospects) for new IDOC memberships using a variety of sales techniques including networking with existing membership base and through soft lead generation.
- Develop, maintain, and leverage relationships with current members, Independent Optometry Business Owners (prospects), vendor partners, and local/state industry contacts within the territory to generate referrals.
- Communicate proposed value proposition for services through sales presentations and electronic communications to referral sources.
Account Management
- Manage day-to-day interactions and engagement with existing member accounts; analyze business, conduct account reviews, provide solutions, resolve issues, increase vendor programs and engagement, upsell membership plans (if warranted), and serve as an extension of member’s business.
- Examine current member accounts for unmet needs and service deficiencies to provide recommended solutions and driving referrals.
- Gain additional referrals as a result of building strong business relationships from current membership base.
- Develop, expand, and leverage vendor relationships; through deep understanding of products and programs and to gain referrals for new memberships as an expected outcome.
- Demonstrate understanding of the independent optometry industry; stay well-informed on trends, competitors, state regulations, and managed care environment.
- Collaborate with IDOC departments and team members; professional affairs, marketing, consulting, accounting, etc.
- Foster team effectiveness and accomplishment of shared goals by sharing knowledge, experience, and information in order to optimize overall team sales strategies.
- Use, leverage, and maintain Provident and HubSpot CRM database systems for members and prospects.
- Complete all administrative duties including expense submission, travel planning, and more as required or directed.

Requirements

Strong proficiency with Microsoft Office, SQL, Tableau, HubSpot (or similar Sales & CRM databases) and other data analytics tools, a plus.
Excellent oral and written communication skills.
Demonstrated skills in influencing key decision makers to buy in on a project or plan of action.
Energetic and focused self-starter that is goal/results oriented.
Exceptional organization skills.
Demonstrated ability to work independently and in a close team environment.

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"I’ve always been in search of a company with a thriving culture that values its employees and rewards them for the great work they do. IDOC has proven itself to be this kind of company. In just a few months of being with IDOC, my manager empowered me to serve as a speaker during my first Connection conference to share my marketing expertise with our members. To be trusted and given the platform to showcase my value early on was so rewarding and a proven benefit to our attendees. Since then, I’ve been empowered to express my ideas, reassured that I’ve been heard and then given the platform to execute. As a newbie to a company and industry, it can sometimes feel intimidating to put yourself out there and take center stage among your colleagues that have been within their role/industry for years. But the IDOC culture is very much like family and the opportunities for career growth and development are endless!"

Jelissa Brooks
Senior Specialist, Marketing Services

"I started looking for a place that allowed me to continue my skills and advance my career without compromising time with my family and a great opportunity came along with IDOC. From the moment I spoke with anyone at IDOC, I knew this was the place for me."

Chris Palma
CRM Marketing Manager

"I joined IDOC almost 8 years ago because of the small company personal feel it offered. I have grown with IDOC both personally and professionally and have seen all the positive growth and changes for our members and my colleagues. IDOC provides respect and trust of its staff and does not micromanage. I feel management affords me the opportunity to accomplish my responsibilities according to my own game plan; knowing, they have faith that I will meet the deadlines provided. IDOC listens to ideas from staff, discusses them, challenges them and runs with them. We are a culture that embodies “better together” and strive for “people first, always”. We are not always perfect, as most families are not, but we all have a common goal and we try to get their together. I consider some of my co-workers my family and I am very grateful for the opportunity to work here."

Mary Kate Pressler
Business Operations Specialist

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