These informal video presentations include Q&As, insights and recommendations presented by IDOC’s team of consulting experts.
Question Of The Week
CUSTOMER SERVICE AND OPTOMETRY - 3 GOLDEN RULES
A consumer-centric culture with a focus on customer service is becoming increasingly important for brick & mortar businesses. While I do believe most practice owners strive to deliver on great service, it requires a team effort. I often hear owners tell me they want to be known in their community for providing great service, but certain staff members make that difficult. Employee training often focuses on teaching the technical skills of the job, but fails to address the soft skills. Below a
