MEDIATING STAFF CONFLICT IN YOUR OPTOMETRY PRACTICE

For starters, I’m not a licensed psychologist, I just play one as a practice management consultant. It’s been my observation that whenever human beings come together in an environment where they are required to work together and interact, inevitably some tension and conflict will arise. Sometimes it’s relatively minor and resolves on its own. However; when it doesn’t resolve and starts to impact the morale and mood of the practice, sometimes leaders need to get involved. Some people in leadershi