These informal video presentations include Q&As, insights and recommendations presented by IDOC’s team of consulting experts.
Question Of The Week
SERVICE EXCELLENCE FOR INDEPENDENT OPTOMETRY PRACTICES
I’d like to share an incredible customer service experience I had recently.
I was dissatisfied with the protein drink I had been using, since it had a slightly chalky taste and a higher sugar content than I wanted. I spoke with a friend of mine who suggested that I try a new protein drink recommended to her by her nutritionist; she thought it was available at Whole Foods. I had not shopped at Whole Foods in some time, having gotten the impression that they had limited selection, and that they
