These informal video presentations include Q&As, insights and recommendations presented by IDOC’s team of consulting experts.
Question Of The Week
FIVE WAYS YOUR BUSINESS WOULD BENEFIT FROM CROSS-TRAINING
Smaller practices that have fewer employees have always cross-trained out of necessity. These practices may have only one person to perform the duties of receptionist, technician, biller and optician. As practices grow, they tend to look for people to “take over certain functions” and begin to specialize the positions in the office. A better path is to add another highly motivated staff member to “clone” that one great person that has been doing everything. I have always been an advocate of cros
